The Joys of Broke-Folk Insurance

Now, don’t get me wrong, I am ABSO-FUCKIN’-LUTELY a staunch supporter of the Affordable Care Act.  I would not have any goddamn health insurance at all without it, and I’ve been there, it sucks.  And I know the healthcare industry is all fucked up, and I know there’s not enough doctors, and everything.

But still… this ain’t right.

CALL #1 (Yesterday, ’round noonish)

Voice:  “Hello, Doctor ___’s office.”

HoodyHoo:  “Hi, I need to make an appointment?”

V:  “Okay, have you been here before?”

HH:  “No, my insurance company assigned me to y’all.”

V:  “Okay, what’s your name?”

I proceed to tell her, then spell my whole real name three times, then my first name an additional three times, because A) 5 letters is too hard or B) I have a speech impediment.

V:  “And what insurance do you have?”

HH:  “Broke-folk Insurance.”

V:  “Okay, can you hold please?”

Note:  When there are this many “okays” in a single conversation, things are not going to end well.

V (returning):  “What was your name again?”

I spell the whole name one more time.

V:  “Okay, do you have your card in front of you?”

HH:  “I sure do.”

V:  “Okay, can you read me your ID number?”

I do.

V:  “And the doctor’s name on the card?”

HH:  “Doctor _______.” (um, the same name you said when you answered the phone…)

V:  “Okay…”        <long pause>    “And what’s your phone number?”

I give it.

V:  “Okay, we’re going to have to look something up on the computer and call you back.”

HH:  “Ohkaaaay….”

I am somewhat perplexed.  Surely she could look and see whether or not they took my insurance WHILE we were on the phone?  But… maybe they have dial-up, whatever.

TWO HOURS LATER, WITH NO RESPONSE

CALL #2

HH:  “Hi, I called earlier today to make an appointment and someone was supposed to call me back?”

New Voice:  “You called today?”

HH:  “Yes, a couple of hours ago.”

NV:  “Hold on, I’ll get her.”

Short hold, then a Different Voice:  “Susan?”

HH:  “No, this is Hoody.  I just needed to make an appointment as a new patient?”

DV:  “Oh, okay, hold on.”

At this point, I licked my insurance card and stuck it to my forehead because that suddenly seemed to make more sense than what I’d been doing.

Third Voice:  “Hello?”

HH:  “Hi, I needed to make an appointment?”

3V:  “Okay, hold on.”

After yet another hold, FOURTH FUCKING VOICE:  “Hi, this is Linda.”

HH:  “Hi, Linda.”

And Linda was finally able to make me a goddamn appointment… in October.  Now, granted, all I need is a new patient checkup, but she told me there’d be a 3-month wait BEFORE she asked if there was anything wrong.

And people wonder why us Broke-Folk use the ER as our regular doctor.

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5 Comments

Filed under I'm Confused, Reality Bites, White Man's Medicine, WTF???

5 responses to “The Joys of Broke-Folk Insurance

  1. I am fortunate that my doctor was listed on our insurance. I have experienced the above, with many doctors, in many places, but not at MY doctor. Whew.
    Also, my names are hard for people. Jolene. Mottern. HARD. Unbelievably hard to pronounce and spell and alphabetize.

    Like

  2. Rosie

    The dr off prob doesn’t get paid much, or there’s a lot of xtra paper work, and they do that to try to get rid of you. Greedy bstrds.

    Like

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